Service & Support

We understand that mobile hardware plays a key role in your ability to keep your business running efficiently and your customers happy. When devices need repair, you need a reliable and affordable way to repair and return them to your workforce.

PaceBlade offers a complete service plan offerings that you can choose in addition to our standard warranty. There are possibilities for extended warranty but also for a comprehensive QMOSS+ (Enterprise and Premium) service contract.

  • Eliminates the costs of damage caused by normal users wear (normal wear and tear) and inflicting accidental damage by the user.
  • Fast turnaround time guaranteed.
  • Protection against unexpected repair costs.
  • Multi-year coverage extends the life time of your device.
  • Multi-year coverage lowers the Total Costs of Ownership from your device.
  • Full unburdening of your repair process and that from your customer

Manufacturing Repair Advantages:

  • Repairs are carried out by authorized employees, trained to our standards and advanced procedures.
  • Repairs are carried out with our original parts

XBlade Service Contracts

Standard Warranty XBlade Enterprise XBlade Premium CS XBlade Premium
Duration 1 year 3 to 5 years 3 to 5 years 3 to 5 years
Turnaround time (Business days, excl. transit) 12+ days 5 days 5 days 5 days
Manufacturer defects only
Covers normal wear and tear
Accidental breakage
All materials, parts and labor*
Return shipping
Pick/up
Access to online technical support

* Interchangeable parts such as batteries and accessories are not covered by the terms of the contracts

Limitations of coverage

  • Deliberately damage caused by the user.
  • Damage as a result of repairs done by individuals or service centers not authorized by PaceBlade.
  • Original factory serial number being removed, defaced, replaced or tempered with in any way.
  • Damage caused in transit or delivery by improper packing.
  • Damage caused by operating the units outside of manufacturer specifications.
  • Damage caused by man-made or natural disasters such as fire, flood, lightning and theft.

XBlade Comprehensive Coverage

Accelerate your Business

RMA procedure

  • Repairs may be notified by telephone (+31 (0) 85 02.12.370) or by mail (support@paceblade.com).
  • You will receive a RMA form and RMA number.
  • Depending on the type of contract you will bring the device to us or PaceBlade will arrange the pick-up.

Certified Maintanance Partner Program

PaceBlade is willing to encourage its distributors to ensure a strong level of service & support to its Patners in EMEA. As such, on top of the XBlade Service Contracts, PaceBlade offers a real option to become a “Certified Service Center”.

Contact us for more information

Support Line: +31 (0) 85 02 12 370

E-mail: support@paceblade.com